Luxvps | Terms of Service
1. Privacy Policy 2. Buy Policy 3. Affiliate Policy 4. Cookie Policy 5. Credit Balance Policy 6. Acceptable Use Policy 7. Web Hosting Policy
Terms of Service
PRIVACY NOTICE

Last updated December 21, 2022



This privacy notice for Luxvps (doing business as Luxvps) ("Luxvps," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Visit our website at https://luxvps.net, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at luxvps@proton.me.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Luxvps and the Services, the choices you make, and the products and features you use. Click here to learn more.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Click here to learn more.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.

How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here: https://billing.luxvps.xyz/, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what Luxvps does with any information we collect? Click here to review the notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • usernames
  • billing addresses
  • contact or authentication data
  • contact preferences
  • passwords
Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by PayPal. You may find their privacy notice link(s) here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click here to learn more.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Click here to learn more.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

We also may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than one (1) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

If you have questions or comments about your privacy rights, you may email us at luxvps@proton.me.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at luxvps@proton.me

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://billing.luxvps.xyz/.

2. Buy Policy

  • LAST UPDATED 01-09-2023
    • Terms of Service Agreement:
      At Luxvps, we strive to maintain transparency and provide a seamless hosting experience for our customers. We want to ensure that you are well informed about our terms and conditions. By creating an account or making a purchase with Luxvps, you automatically accept our Terms of Service. Here are some key points to keep in mind:

      1. Acceptance of Terms:
      - Your use of Luxvps services implies your acceptance of our Terms of Service.
      - It is important to review and understand our terms before proceeding with any account creation or purchase.

      2. Customer Responsibility:
      - We encourage customers to read and stay updated on our Terms of Service.
      - By being aware of the terms, you can ensure compliance and make informed decisions about our services.

      3. Pricing and Product Changes:
      - Luxvps reserves the right to modify the pricing of any product at any time without prior notice.
      - We believe in providing competitive and fair pricing for our services.

      4. Seeking Clarification and Assistance:
      - As a valued customer, you have the right to contact our Luxvps Team regarding any queries or concerns about our terms.
      - We are here to provide deeper explanations, answer questions, and assist you throughout your hosting journey.

      - Luxvps retains the right to update and modify our Terms Of Service as deemed necessary, without notice.

Refund Policy

1. Eligibility for Refund:
- Customers have the right to request a refund within 14 days of purchase if the service has not been online or activated.
- If you have not utilized the service during this 14-day period, you may be eligible for a refund upon request.

2. Exclusion from Refund:
- Once the service has been online or activated, the right to a refund no longer applies unless specified otherwise in special circumstances.
- Special circumstances refer to situations that may warrant an exception to the standard refund policy, subject to Luxvps’s discretion.

3. Prompt Refund Processing:
- At Luxvps, we strive to provide efficient and prompt refund processing.
- Upon the acceptance of a refund request meeting the eligibility criteria, we will promptly process the refund.

4. Refund Procedure:
- To request a refund, please reach out to our support team within the 14-day period following the service purchase.
- Our team will review your request and determine its eligibility based on our refund policy.

Responsibility for illegal data

Any illegal data is the customer's responsibility and never Luxvps's.

Data Confidentiality and Privacy Commitment

1. Non-Disclosure to Third Parties:
- Your trust in us is the foundation of our relationship. Luxvps will never share any of your personal information, account details, or data with third parties, except as required by law or with your explicit consent. - Your information remains protected and solely within the confines of our secure infrastructure.

2. Advanced Security Measures:
- To safeguard your data from unauthorized access and potential external threats, we implement robust security measures.
- Our team continuously monitors our systems to ensure your data is shielded from any potential risks.

3. Data Confidentiality and Integrity:
- Luxvps treats your data with the highest level of confidentiality and integrity.
- Only authorized personnel, who adhere to strict confidentiality protocols, have access to your information.

4. Transparent Privacy Practices:
- We believe in transparency, and our privacy policy is designed to be easily accessible and straightforward.
- Our privacy practices are in line with industry standards and data protection regulations.

5. Compliant with Data Privacy Regulations:
- Luxvps complies with all applicable data privacy laws and regulations.
- Our data handling practices align with the requirements of data protection authorities.

Personal Data Policy

1. Customer Data Ownership:
- Your data belongs to you. As a customer of Luxvps, you maintain ownership and control over your personal information.
- We handle your personal data with the utmost care and strictly adhere to legal requirements regarding data protection.

2. Right to Access Personal Information:
- As per the provisions of the Personal Data Act, you have the right to request access to any information we hold about you.
- If you wish to obtain a copy of your personal data or review the information we have on record, we will promptly provide the necessary details upon your request.

3. Data Security and Confidentiality:
- We implement robust security measures to safeguard your personal data from unauthorized access, disclosure, or any form of misuse.
- Your personal information is treated with the utmost confidentiality, and we ensure that only authorized personnel have access to it.

4. Data Handling and Consent:
- Your personal data is used solely for the purpose of providing our hosting services and maintaining a seamless customer experience.
- We only collect and process personal data with your consent and for legitimate business purposes.

5. Data Accuracy and Updates:
- We strive to ensure that the personal information we hold about you is accurate and up-to-date.
- You have the right to request corrections or updates to your personal data if any inaccuracies are identified.

6. Data Retention and Deletion:
- We retain your personal data for as long as necessary to fulfill the purposes for which it was collected.
- Upon termination of our services, we will securely delete or anonymize your personal information, unless legal requirements dictate otherwise.

7. Contacting Our Privacy Team:
- If you have any questions, concerns, or requests regarding your personal data, please feel free to contact our team.
- We are dedicated to assisting you with any inquiries and ensuring that your personal data is handled in accordance with applicable privacy laws.

Security Policy

1. Customer Account Responsibility:
- We entrust our valued customers with the responsibility of safeguarding their accounts and maintaining the confidentiality of their login credentials.

2. The Power of Strong Passwords:
- A strong and complex password plays a crucial role in enhancing the security of your account. We strongly recommend creating passwords that incorporate a combination of upper and lowercase letters, numbers, and special characters.
- Passwords should be unique and not easily guessable, reducing the risk of unauthorized access.

3. Regular Password Updates:
- To further fortify account security, we advise customers to periodically update their passwords.
- Regular password changes add an additional layer of protection against potential security threats.

4. 2 Factor Authentication (2FA):
- As an extra security measure, we offer 2-factor authentication (2FA) options to our customers.
- 2FA adds an additional verification step, providing enhanced protection against unauthorized access to your account.

5. Keeping Software and Applications Updated:
- Ensuring that software, applications, and plugins are kept up-to-date helps to address security vulnerabilities and reduce the risk of exploitation.

6. Reporting Security Concerns:
- We encourage customers to promptly report any security concerns or suspicious activities related to their account.
- Our support team is readily available to address such matters and take appropriate action when necessary.

Enforcement of Terms of Service

1. Terms of Service Violation Consequences:
- Should any customer be found in violation of our Terms of Service, we reserve the right to take appropriate actions, including the termination of their account and services.
- Furthermore, customers involved in such violations will face a permanent ban from accessing our websites and our Discord server.

2. Swift and Decisive Actions:
- In the interest of maintaining a safe and compliant platform, we act swiftly in response to any detected violations.
- Under special circumstances, such as engagement in highly illegal activities, unauthorized reselling, or threats, we may exercise our right to delete the customer's account, services, data, or any associated information without prior warning.

3. Reporting Violations:
- We encourage our community to promptly report any suspected violations of our Terms of Service or any concerning activities.
- Our support team thoroughly investigates all reports, ensuring that appropriate actions are taken when necessary.

Data & Backups Responsibility Policy

1. Customer Responsibility for Data & Backups:
- Luxvps places great emphasis on ensuring data protection and preservation. However, we want to remind our valued customers that their data & backups is ultimately their responsibility.
- We strongly encourage all customers to perform regular data backups to safeguard their data.

2. Importance of Data Backup:
- Data loss can occur due to various unforeseen circumstances, including hardware failure, software issues, or external events. Regular data backups are essential for mitigating the impact of such incidents.
- With proper backups in place, customers can swiftly recover and restore their data, minimizing potential disruptions to their operations.

3. Data Backup Solutions:
- Luxvps offers an automated backup service. These solutions are designed to facilitate data protection and convenience for our customers.
- By leveraging our data backup services, customers can enhance the security of their data and reduce the risk of data loss.

5. Data Security Measures:
- Luxvps maintains robust data security measures to protect customer information within our infrastructure.

Software Terms

Luxvps always accepts the software terms for the customer.

Dispute & Chargebacks Policy

1. Dispute and Chargeback Resolution:
- In the event of any chargeback, dispute, or claim filed against Luxvps, we approach these matters with utmost seriousness and dedication to finding a resolution. Our primary goal is to address any concerns and provide a satisfactory outcome.

2. Consequences of Chargebacks, Disputes, and Claims:
- We understand that disputes and chargebacks can arise due to various reasons. However, it is essential to maintain a fair and balanced relationship between Luxvps and our valued customers.
- Any chargeback, dispute, or claim filed against Luxvps will result in a thorough investigation to assess its validity and implications.
- If such actions are determined to be unsubstantiated or found to be in violation of our policies, they will lead to the permanent termination of all Luxvps’s services associated with the affected account.

3. Permanent Ban from Luxvps’s Platforms:
- In addition to the termination of services, any customer involved in a chargeback, dispute, or claim against Luxvps, irrespective of its outcome, will face a permanent ban from accessing our website and Luxvps’s Discord server.

4. Transparency and Resolution:
- We encourage open communication and transparent dialogue to resolve any concerns promptly and amicably.
- Should you encounter any issues or have inquiries regarding our services, we highly recommend reaching out to our dedicated support team first. We are here to provide you with the necessary assistance and find resolutions that meet both your needs and our policies.

5. Policy Updates:
- Luxvps retains the right to update and modify this Dispute and Refund Policy as deemed necessary, without notice.

Service Termination and Cancellation Policy

1. Service Termination Procedure: Should you wish to terminate or cancel your service, please initiate the process through our billing panel.

2. Managing Automatic Payments: As part of the termination process, please remember to disable any automatic payment settings associated with your PayPal account. This step helps prevent any unintended charges.

3. Refunds for Automatic Payments: In the event that automatic payments continue after the cancellation of Luxvps services, we request that you promptly notify us by raising a support ticket. Upon verification, we will initiate the refund process to ensure that any unauthorized charges are swiftly addressed.

Policy Updates
Luxvps reserves the right to update and modify this Service Termination and Cancellation Policy at any time, without notice.

User Profile Information

To maintain a secure and trustworthy environment for all Luxvps users, it is a mandatory requirement that all users provide accurate and verifiable information in their user profile. This includes but is not limited to your real name and physical address.

Failure to provide accurate information, or any attempt to use false or misleading details, may result in the suspension of your service and account. We take this measure to ensure the integrity of our platform and to comply with applicable laws and regulations.

We understand the importance of privacy and data protection, and we assure you that all provided information will be treated in accordance with our Privacy Policy.

3. Affiliate Policy

  • LAST UPDATED 28-07-2023
    • 1. Affiliate Account Disabling: Luxvps reserves the right to disable your affiliate account at any time, which may result in the forfeiture of any earned commissions. While we strive to maintain a positive partnership, we may take this action without prior notice under specific circumstances.

      2. Payment Method: Commissions earned through our affiliate program will be paid to you via Credit.

      3. Exclusions on Discounted Products: Commissions will not be provided for affiliate referrals on products with active discounts or promotions. This ensures fairness in our affiliate program and product pricing.

      4. Eligibility for Payouts: When you request a payout, we will diligently assess your eligibility based on our policies and terms. We aim to process payouts promptly and efficiently.

      5. Integrity and Compliance: Upholding the integrity of our affiliate program is of utmost importance. Any attempts to manipulate or abuse the system will result in a permanent ban from using your affiliate account.

      6. Policy Updates: Luxvps retains the right to modify this Affiliate Policy without prior notice.

5. Credit Balance Policy

  • LAST UPDATED 28-07-2023
    • 1. Non-Refundable Credit Balances: Please be advised that credit balances are non-refundable.

      2. Flexible Top-Up Options: You have the flexibility to top up your credit balance within the range of €5 to €100, allowing you to maintain the desired credit for your specific requirements.

      3. Invoice Overpayments and Refunds: In case of invoice overpayments, the excess amount will be applied to your credit balance, ensuring seamless account management. Should you require a refund for the overpaid amount, please promptly notify us. However, if we do not receive a refund request within 48 hours, the credit balance will no longer be eligible for refunds.

      4. Policy Updates: Luxvps reserves the right to make changes to this Credit Balance Policy at any time, without prior notice.

      If you have any queries or require further clarification about our Credit Balance Policy, please do not hesitate to reach out to our support team. We are readily available to provide the necessary assistance and guidance.

6. Acceptable Use Policy

  • LAST UPDATED 28-07-2023
    • At Luxvps, we are dedicated to providing a secure and reliable hosting experience for all our valued customers.
      To maintain the integrity of our services and ensure the safety of our network, we request your compliance with our Acceptable Use Policy, which prohibits engaging in the following activities:

      1. DDoS Attacks: Participating in Distributed Denial of Service (DDoS) attacks that disrupt our network's availability or harm other systems.

      2. Torrenting of Copyrighted Materials: Unauthorized sharing or distribution of copyrighted content through peer-to-peer file-sharing protocols.

      3. Port Scanning: Scanning or probing the security of network systems or servers without proper authorization.

      4. Unauthorized Crypto Mining: Running cryptocurrency mining operations

      5. Bruteforcing: Attempting unauthorized access to accounts or systems through repetitive and indiscriminate login attempts.

      6. Operating Tor Exit Nodes

      7. Email Spam and Scamming: Sending unsolicited and deceptive emails or engaging in fraudulent activities through email.

      Our Commitment: Protecting Our Customers
      At Luxvps, our priority is the security and satisfaction of our customers. In case of any policy violations or activities that could compromise our network's stability or the safety of our customers, we reserve the right to take appropriate actions, including the suspension or termination of your service.

7. Web Hosting Policy

  • LAST UPDATED 01-01-2023
    • You may not upload or store any adult content.
    • You may not have a website that scams or contains fraud.
    • You may not upload, store or spread any illegal applications, virures, etc.
    • You may not have a website that spoof links.
    • You may not have a website that stores IP addresses for bad usage.
    • You may not have a website that mines cryptocurrencies.
    • Fair Usage
    • Please be aware that while some of our services may be advertised as having 'unlimited' or 'unmetered' bandwidth, we do reserve the right to limit your daily usage if it exceeds our Fair Usage Policy.

      This policy is in place to ensure that no illegal or fraudulent activity is taking place on our platform. If we identify that a client's service is in violation of our terms or policies, we will first contact the user to address the issue.

      If we do not receive a response within 7 days, we reserve the right to terminate the service/account.

      Additionally, all of our web hosting plans are subject to a maximum daily traffic limit of 25GB.

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