Last updated: June 2022 · Operated by Momentum Minds LLC (d/b/a Luxvps)
Momentum Minds LLC d/b/a Luxvps ("Luxvps", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at luxvps.net and use our services (collectively, the "Services"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Personal Data You Provide to Us
We may collect personal information that you voluntarily provide to us when you register with the Services, place an order, or contact us. This may include:
Automatically Collected Information
When you access our Services, certain information may be automatically collected, including:
We use the information we collect to:
We may share your information with third parties in the following situations:
We do not sell your personal data to third parties.
We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy section below.
We will retain your personal information for as long as your account is active or as needed to provide you Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to process your personal data for these purposes, we will delete or anonymise it.
We implement administrative, technical, and physical security measures designed to help protect your personal information from unauthorised access, use, or disclosure. While we have taken reasonable steps to secure the information you provide, please be aware that no security system is impenetrable and we cannot guarantee the absolute security of our systems.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.
Our Services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
If you have questions or comments about this Privacy Policy, please contact us at:
Momentum Minds LLC (d/b/a Luxvps)
Email: [email protected]
Terms of Service Agreement:
These Terms of Service ("Terms") form a legal agreement between Momentum Minds LLC d/b/a Luxvps ("Luxvps", "we", "us", "our") and the individual or entity that creates an account or uses our services ("Customer", "you"). By creating an account, ordering any service, or using our websites or services (collectively, the "Services"), you agree to be bound by these Terms and all policies incorporated by reference (together, the "Agreement").
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, "you" refers to that entity.
We may update these Terms from time to time. When we do, we will update the "Last updated" date above and, where changes are material, we will notify you by email, client-area notice, or a prominent notice on our website. Your continued use of the Services after the effective date of the changes constitutes your acceptance of the updated Terms.
"Services" include any hosting, VPS, dedicated server, web or reseller hosting, protection services, and any related products or features we make available from time to time. We may modify, improve, or discontinue any Service or feature. We will not materially degrade a paid Service during an active billing period without providing a comparable alternative, a pro-rated credit, or a refund for the affected period.
4.1 You must be at least 18 years old and legally capable of entering into contracts to use the Services.
4.2 You agree to provide accurate, current, and complete registration information and to keep it up to date. We may request additional verification (such as identity documents or proof of address) and may suspend or terminate your account if we cannot verify your information or suspect fraud or abuse.
4.3 You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account, whether or not authorised by you.
5.1 Restricted jurisdictions. The Services may not be ordered, accessed, or used by persons located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive US, UN, or EU sanctions or US export-control embargoes. As of the effective date this includes, but is not limited to, Cuba, Iran, the Democratic People's Republic of Korea (North Korea), Syria, Russia, Belarus, and the Crimea, so-called Donetsk People's Republic (DNR), so-called Luhansk People's Republic (LNR), Zaporizhzhia, and Kherson regions of Ukraine. This list is illustrative; the operative restriction tracks the then-current US Treasury (OFAC), US Department of Commerce (BIS), UN, and EU sanctions and export-control programs.
5.2 Restricted parties. The Services may not be ordered, accessed, or used by any person or entity appearing on the US Treasury Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons (SDN) list, the US Department of Commerce Entity List or Denied Persons List, the EU Consolidated Financial Sanctions List, the UK OFSI Consolidated List, or any equivalent restricted-parties list maintained by a competent authority — or by any party owned 50% or more, directly or indirectly, by one or more such persons.
5.3 Customer representations and warranties. By ordering or using the Services, you represent and warrant, on an ongoing basis, that: (a) you are not located in, ordinarily resident in, or organized under the laws of a jurisdiction described in §5.1; (b) you are not a person or entity described in §5.2; (c) you will not use the Services from, on behalf of, or for the benefit of any such jurisdiction, person, or entity; and (d) you will not re-export, transfer, or make the Services available in violation of applicable sanctions or export-control laws. You agree to notify us promptly in writing if any of these representations cease to be true.
5.4 Discretionary refusal for operational risk. Independent of §5.1–§5.3, we may decline to provide, suspend, or terminate the Services to any customer or for any jurisdiction where we reasonably determine that: (a) fraud, chargeback, or abuse rates associated with that customer or jurisdiction materially exceed acceptable thresholds; (b) the customer or jurisdiction has a documented history of abuse of our Services or network; or (c) we are unable to provide the Services lawfully, reliably, or on commercially reasonable terms to that customer or jurisdiction. This authority is in addition to, and does not limit, our suspension and termination rights under §17.
5.5 Consequence of violation. Breach of §5.1, §5.2, or §5.3 — or discovery that any representation in §5.3 is or becomes untrue — is a material breach of this Agreement. We may immediately terminate the Services and the account without notice, no refund of prepaid fees will be issued, and any fees paid are forfeited to offset compliance, investigation, and off-boarding costs. We may also report the matter to the relevant authorities as required by law.
6.1 You agree to use the Services only in accordance with this Agreement, our Acceptable Use Policy, our Web Hosting Policy, and all applicable laws and regulations.
6.2 You are solely responsible for all data, websites, software, configurations, and other content hosted, stored, or processed on or through the Services, and for all activities carried out using your Services (collectively, "Customer Content"), including actions of your own customers, visitors, or end users.
6.3 We do not pre-screen or routinely monitor Customer Content, but we reserve the right (without obligation) to investigate and to remove, disable, or restrict access to any content or service that we reasonably believe:
7.1 You must not use the Services for any illegal purpose or to host, transmit, or facilitate any illegal content or activity, including (without limitation): phishing, malware, botnets, child sexual abuse material (CSAM), exploitation content, carding or stolen-data markets, unauthorised access, or large-scale copyright infringement.
7.2 We may immediately suspend or terminate any Service and preserve and/or disclose information to competent authorities where we reasonably believe that illegal activity is occurring or that such action is required to comply with law, court order, or a lawful request from law-enforcement or a regulatory body.
7.3 You are solely responsible for responding to and resolving any third-party claim arising from your use of the Services, including copyright or other IP complaints, and for any consequences of failing to do so.
8.1 Any IP addresses assigned to you as part of the Services are provided on a lease basis only. You gain no ownership rights in any IP addresses.
8.2 We may change or reassign IP addresses when reasonably necessary for operational, technical, or legal reasons. We will use reasonable efforts to minimize disruption.
8.3 You are responsible for the reputation and use of any IP addresses assigned to you. You must not use the Services in a way that results in blacklisting of IPs or networks (for example, through spam, malware, or abusive traffic). Where your use causes or risks significant IP-reputation issues, we may suspend or restrict Services, block traffic, or require mitigation actions or fees.
9.1 Services are generally billed in advance for the applicable billing period, unless otherwise stated at the time of order. By placing an order, you authorise us and our payment processors to charge your chosen payment method for all fees, taxes, and any other amounts due in connection with your Services.
9.2 All fees are non-refundable except as expressly provided in our Refund Policy or where required by applicable law.
9.3 We may change prices for new orders at any time. For existing Services, price changes will take effect from the next renewal term. We will use reasonable efforts to notify you in advance of material price changes for active Services.
9.4 You are responsible for all applicable VAT, sales taxes, and similar governmental charges in connection with your purchase and use of the Services, other than taxes based on our net income.
9.5 If a payment fails or is not received by the due date, we may suspend or terminate the affected Services, apply late fees where permitted by law, and require payment of all outstanding amounts before reactivation.
For payments: We currently at this writing accept Stripe, PayPal and Bank transfer. We may change or remove one at any time.
For Bank Transfer:
This payment method is available to approved customers only.
Accepted transfer methods:
Conditions:
Important: Services are provisioned only after cleared funds are received and verified. Partial payments caused by fees, deductions, or incorrect references will delay provisioning. Bank transfers are non-reversible once received. This payment method may be revoked at any time at our discretion. We reserve the right to request additional verification or decline bank transfer payments for compliance, risk, or operational reasons.
10.1 Unless we enter into a separate written service level agreement ("SLA") with you, the Services are provided on a commercially reasonable efforts basis without any guaranteed uptime, response time, or resolution time.
10.2 Any uptime percentages or performance figures mentioned on our website or in marketing materials are targets only and are not contractual commitments unless expressly stated in a separate SLA.
10.3 We may perform scheduled or emergency maintenance that may affect the availability of the Services. We will use reasonable efforts to schedule planned maintenance during off-peak periods and to provide notice where practicable.
10.4 Your sole and exclusive remedy for any unavailability, performance issue, or defect in the Services is limited to:
11.1 You are solely responsible for maintaining up-to-date backups of all data, code, databases, and configurations stored on or processed through the Services.
11.2 Any backup services we provide (including automated backups) are offered as a convenience only and are not guaranteed. We do not warrant that any backup will succeed, be complete, be retained for a particular period, or be restorable.
11.3 To the maximum extent permitted by law, we have no liability for any loss, corruption, or disclosure of data, except as expressly required by applicable law and subject always to the limitation of liability section below.
12.1 Except for the limited rights expressly granted to you in this Agreement, all rights, title, and interest in and to our websites, software, documentation, and infrastructure are owned by us or our licensors.
12.2 You may not copy, modify, distribute, reverse-engineer, decompile, or attempt to derive source code from any part of the Services except to the limited extent permitted by applicable law.
12.3 You retain ownership of your Customer Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, and display Customer Content as necessary to provide the Services and to enforce this Agreement.
13.1 Some Services may enable or require you to install or use third-party software or connect to third-party services. You are solely responsible for obtaining any necessary licences and for complying with all applicable third-party terms.
13.2 We do not control and are not responsible or liable for third-party software or services, even where installed or accessed through our platform.
14.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
14.2 WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
14.3 WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS.
15.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LUXVPS OR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THIS AGREEMENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO LUXVPS FOR THE AFFECTED SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Luxvps and its owners, directors, officers, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We may assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with our defence.
16.1 These obligations survive termination of the Services.
17.1 We may suspend or restrict the Services, in whole or in part, immediately and without prior notice, if we reasonably believe that:
Where our investigation concludes that the abuse report or suspected breach is valid, we may, in addition to any other remedy: (a) keep the Service suspended indefinitely; (b) terminate the Service and delete all associated data, virtual machines, snapshots, backups, and configurations without any obligation to preserve, return, export, or restore them; and (c) retain all prepaid fees to offset investigation, enforcement, and off-boarding costs. No data recovery, refund, pro-rata credit, or reactivation will be provided in these circumstances.
17.2 We may terminate this Agreement and/or any Service:
17.3 You may cancel Services at any time through the client area, subject to our Service Termination and Cancellation Policy and Refund Policy.
17.4 Upon termination of a Service, we may delete all associated data after the applicable retention period. We are under no obligation to retain or provide you with a copy of your data after termination.
18.1 We will not be liable for any delay or failure in performance to the extent caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, labour disputes, governmental action, utility or telecommunications failures, power outages, large-scale DDoS attacks, or failures of third-party hosting providers or networks.
19.1 This Agreement is governed by and construed in accordance with the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with this Agreement or the Services will be brought exclusively in the state or federal courts located in New Mexico, USA, and each party submits to the personal jurisdiction of those courts.
19.2 If you are a consumer and applicable law gives you a mandatory right to bring claims in another jurisdiction, this section does not deprive you of that right.
Please read this section carefully. It requires most disputes to be resolved through binding individual arbitration and waives your right to participate in class, collective, or representative proceedings. You have a 30-day right to opt out — see §20.4.
20.1 Agreement to arbitrate. Any claim, dispute, or controversy (whether in contract, tort, statute, or otherwise, and including claims about the formation, scope, validity, or enforceability of this arbitration section) arising out of or relating to the Services, this Agreement, or our relationship will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, if you are not a consumer, its Commercial Arbitration Rules), as modified by this Agreement. The AAA Rules are available at adr.org. The arbitration will be conducted in English, seated in Albuquerque, New Mexico, USA, before a single arbitrator, and governed by the Federal Arbitration Act (9 U.S.C. §1 et seq.) and New Mexico substantive law consistent with §19. Judgment on the award may be entered in any court of competent jurisdiction.
20.2 Exceptions to arbitration. This section does not require arbitration of: (a) claims that qualify for small-claims court in the county of your residence or ours, so long as the matter remains in that court on an individual basis and is not removed or consolidated; (b) claims for injunctive, equitable, or other provisional relief to stop unauthorised use, infringement, or misappropriation of intellectual property, trade secrets, or confidential information, or to protect the security or integrity of a party's systems; and (c) claims that applicable law makes non-arbitrable.
20.3 Class-action, collective-action, and representative-action waiver. YOU AND LUXVPS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY-GENERAL PROCEEDING. THE ARBITRATOR HAS NO AUTHORITY TO HEAR OR CERTIFY A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, OR TO CONSOLIDATE CLAIMS OF DIFFERENT CUSTOMERS. If a court of competent jurisdiction holds this waiver unenforceable as to any particular claim, that claim (and only that claim) will be severed from arbitration and may proceed in the courts specified in §19, and the remainder of this §20 will continue in full force.
20.4 30-day opt-out. You may opt out of this §20 by emailing [email protected] within thirty (30) days after you first accept these Terms (or, for customers whose accounts predate this section, within thirty (30) days after the effective date of this section as shown at the top of this document), with the subject line "Arbitration Opt-Out" and a statement including your full legal name, account email, and a clear declaration that you decline arbitration. A timely opt-out will not affect any other provision of this Agreement.
20.5 Fees, venue, and hearings. The AAA's then-current fee schedule governs filing and administrative fees. Each party is responsible for its own attorneys' fees and costs, except where the arbitrator's award or applicable law provides otherwise. Proceedings may be conducted by telephone, videoconference, or written submissions unless the arbitrator orders an in-person hearing, which will take place in Albuquerque, New Mexico, USA.
20.6 Confidentiality. The existence and content of any arbitration proceeding, including any hearings, evidence, and award, will be kept confidential by the parties and the arbitrator, except to the extent disclosure is required by law or to enforce or challenge the award.
20.7 Survival and severability. This §20 survives termination of this Agreement. If any part of this §20 (other than §20.3, which is addressed in its own terms) is held invalid or unenforceable, the remaining parts will remain in effect.
21.1 You may not assign or transfer this Agreement or any of your rights or obligations without our prior written consent. We may assign or transfer this Agreement without your consent in connection with a merger, acquisition, or sale of assets.
21.2 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
21.3 Our failure to enforce any provision of this Agreement will not be a waiver of our right to enforce it later.
21.4 This Agreement, together with the policies referenced in it, is the entire agreement between you and us regarding the Services and supersedes all prior or contemporaneous agreements relating to its subject matter.
1.1 Customers have the right to request a refund within 14 days of purchase if the service has not been online or activated.
1.2 If you have not utilized the service during this 14-day period, you may be eligible for a refund upon request.
2.1 Once the service has been online or activated, the right to a refund no longer applies unless specified otherwise in special circumstances.
2.2 Special circumstances refer to situations that may warrant an exception to the standard refund policy, subject to Luxvps's discretion.
2.3 Priority support that can be purchased for a ticket on a one-time basis is non-refundable, regardless of the outcome or resolution of the ticket case.
3.1 At Luxvps, we strive to provide efficient and prompt refund processing.
3.2 Upon the acceptance of a refund request meeting the eligibility criteria, we will promptly process the refund.
4.1 To request a refund, please reach out to our support team within the 14-day period following the service purchase.
4.2 Our team will review your request and determine its eligibility based on our refund policy.
5.1 Customers may request a refund within 48 hours of their initial purchase. To be eligible, you must submit a support ticket providing a clear reason for the refund request. If the reason is valid, we will happily process the refund.
5.2 Refund requests submitted after 48 hours of purchase are not eligible under this policy.
6.1 Not all refund requests will be approved. A refund will not be granted where the reason provided is deemed invalid. Examples of invalid reasons include, but are not limited to, requesting a refund because a service change was denied (such as an IP address change request that was declined by Luxvps). The denial of a service modification does not constitute grounds for a refund.
6.2 Luxvps reserves the right to determine, at its sole discretion, whether a stated reason qualifies as valid grounds for a refund.
1. You are solely responsible for ensuring that all content, data, and activities carried out using your Services comply with applicable laws and do not infringe any third-party rights.
1.2 Luxvps does not review or approve your content and does not assume responsibility for its legality, accuracy, or appropriateness.
1.3 We may, however, investigate and act on abuse reports, court orders, or requests from competent authorities. Where we reasonably believe that illegal activity is taking place, we may suspend or terminate Services, restrict access to specific content, or preserve and disclose relevant data to law-enforcement or regulators.
1.4 You are responsible for any consequences arising from illegal or non-compliant content or use of the Services by you or your end users, including any claims, penalties, or enforcement actions.
Luxvps respects the intellectual-property rights of others and expects customers to do the same. We respond to notices of alleged copyright infringement concerning material hosted or transmitted through our Services under the United States Digital Millennium Copyright Act, 17 U.S.C. §512 ("DMCA"). Our response under this policy does not waive any defence, limitation of liability, or immunity otherwise available to us.
Notices of alleged copyright infringement, and counter-notices, must be sent to our registered Designated Agent:
Our Designated Agent is registered with the United States Copyright Office. The current registration can be verified at dmca.copyright.gov/osp. Notices delivered other than to the Designated Agent may not be treated as effective under 17 U.S.C. §512(c)(3).
To be effective under 17 U.S.C. §512(c)(3), a notice must be a written communication to the Designated Agent that includes substantially the following:
Notices that fail to include substantially all of the above may be disregarded. Any person who knowingly materially misrepresents that material or activity is infringing may be liable for damages under 17 U.S.C. §512(f).
If material you posted, stored, or transmitted through our Services has been removed or access to which has been disabled in response to a DMCA notice, and you believe that the removal was the result of mistake or misidentification, you may send a counter-notice to the Designated Agent that includes substantially the following:
On receipt of a substantially compliant counter-notice, we will promptly provide the complainant with a copy. Unless the complainant files a court action seeking an order to restrain the subscriber from the activity within ten (10) to fourteen (14) business days, we may restore the removed material.
It is our policy, consistent with 17 U.S.C. §512(i), to terminate in appropriate circumstances the accounts and Services of customers who are repeat copyright infringers. Without limiting our discretion, a customer will be considered a repeat infringer where:
We may also terminate a single account in appropriate circumstances for a single egregious or wilful infringement. Termination under this policy is a material breach of the Agreement: no refund of prepaid fees will be issued, data associated with the terminated Service may be deleted in accordance with §17.4 of the Terms of Use, and we may decline future business from the same customer or any related account.
Nothing in this DMCA policy waives, limits, or otherwise affects any protection, defence, limitation of liability, or immunity available to Luxvps under the DMCA (including the safe harbours in 17 U.S.C. §512), Section 230 of the Communications Decency Act (47 U.S.C. §230), or any other applicable law. Our compliance with any request under this policy is not an admission of fact or liability and does not waive any right or remedy.
1.1 We treat your personal data and account information as confidential and handle it in accordance with our Privacy Policy, which forms part of these Terms.
1.3 We may share your information with trusted third-party processors (such as payment providers, fraud-prevention tools, and infrastructure/analytics providers) solely to deliver, secure, and improve our Services, or as otherwise described in our Privacy Policy. We do not sell your personal data.
1.5 Within Luxvps, access to your data is limited to personnel and contractors who need it to perform their job functions and who are subject to contractual confidentiality obligations.
1.7 We implement technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. No system is perfectly secure, but we work to maintain a level of security appropriate to the risks.
1.9 We may preserve and disclose information where we reasonably believe it is necessary to comply with law, regulation, legal process, or lawful requests from public authorities, or to protect our rights, property, or safety, or that of our customers or the public.
For more details, please scroll to the full Privacy Policy on this page.
Your data belongs to you. As a customer of Luxvps, you maintain ownership and control over your personal information.
We handle your personal data with the utmost care and strictly adhere to legal requirements regarding data protection.
As per the provisions of the Personal Data Act, you have the right to request access to any information we hold about you.
If you wish to obtain a copy of your personal data or review the information we have on record, we will promptly provide the necessary details upon your request.
We implement robust security measures to safeguard your personal data from unauthorized access, disclosure, or any form of misuse.
Your personal information is treated with the utmost confidentiality, and we ensure that only authorized personnel have access to it.
Your personal data is used solely for the purpose of providing our hosting services and maintaining a seamless customer experience.
We only collect and process personal data with your consent and for legitimate business purposes.
We strive to ensure that the personal information we hold about you is accurate and up-to-date.
You have the right to request corrections or updates to your personal data if any inaccuracies are identified.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected.
Upon termination of our services, we will securely delete or anonymize your personal information, unless legal requirements dictate otherwise.
If you have any questions, concerns, or requests regarding your personal data, please feel free to contact our team.
We are dedicated to assisting you with any inquiries and ensuring that your personal data is handled in accordance with applicable privacy laws.
This Data Processing Addendum ("DPA") forms part of the Terms of Use where Luxvps processes personal data on behalf of a customer who is subject to the General Data Protection Regulation (Regulation (EU) 2016/679, "EU GDPR") or the UK General Data Protection Regulation and the Data Protection Act 2018 ("UK GDPR"). If there is any conflict between this DPA and the Terms of Use, this DPA prevails with respect to the processing of personal data.
1.1 Terms used but not defined in this DPA have the meanings given in EU GDPR or UK GDPR as applicable, including "controller", "processor", "personal data", "processing", "data subject", "personal data breach", and "supervisory authority".
1.2 For personal data that the customer processes or causes to be processed through the Services (including personal data of the customer's end users, visitors, employees, or contacts), the customer is the controller and Luxvps is the processor. For personal data that Luxvps processes about the customer itself for account management, billing, fraud prevention, and legal compliance, Luxvps acts as an independent controller and its processing of that data is governed by the Privacy Policy.
2.1 Subject matter: the processing necessary to provide the Services ordered by the customer, including hosting, storage, transmission, backup, security, and related technical operations.
2.2 Duration: for the term of the Services, plus any post-termination retention period described in the Terms of Use or this DPA.
2.3 Categories of data subjects: any natural persons whose personal data the customer or its end users submit to, or process through, the Services.
2.4 Categories of personal data: any personal data that the customer elects to submit to or process through the Services. The customer is solely responsible for determining what personal data it places on the Services and whether doing so is lawful.
2.5 Special-category data: the Services are general-purpose infrastructure and are not designed for Article 9 special-category or Article 10 criminal-conviction data. The customer must not submit such data without first obtaining Luxvps's express written confirmation that appropriate safeguards are in place for its use case.
Luxvps will:
Where a data subject contacts Luxvps directly with a request under Articles 12–22 GDPR concerning customer-controlled data, Luxvps will, without undue delay, redirect the data subject to the customer and notify the customer of the contact, and will not respond to the request on the substance unless the customer instructs otherwise or law requires.
5.1 The customer grants Luxvps a general written authorisation to engage sub-processors to process personal data in connection with the Services, subject to this §5.
5.2 The current list of sub-processors engaged by Luxvps is:
5.3 Luxvps will impose on each sub-processor, by written contract, data-protection obligations no less protective than those in this DPA, including the obligations in Article 28(3) GDPR.
5.4 Luxvps will give the customer at least thirty (30) days' prior written notice (by email to the account's primary contact or via the client area) of the addition or replacement of any sub-processor. Within that notice period the customer may object, in writing, on reasonable data-protection grounds. If the parties cannot resolve the objection within fifteen (15) further days, the customer may terminate the affected Service for cause; in that case Luxvps will refund any pre-paid fees for the unused portion of the term. Absent a timely objection, the new sub-processor is deemed accepted.
5.5 Luxvps remains fully liable to the customer for the performance of its sub-processors' obligations under this DPA.
6.1 To the extent that provision of the Services involves a transfer of personal data from the European Economic Area, Switzerland, or the United Kingdom to a country not recognised as providing an adequate level of protection, the parties rely on the following transfer mechanism:
6.2 Where the customer has entered into a specific controller-to-processor agreement with a sub-processor outside the EEA/UK/Switzerland, the above transfer mechanisms flow down through each onward transfer.
Taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing, Luxvps implements and maintains appropriate technical and organisational measures designed to ensure a level of security appropriate to the risk, including (as applicable):
Luxvps may update these measures from time to time, provided that any update does not materially reduce the overall level of protection.
8.1 Luxvps will make available to the customer, on reasonable written request, the most recent audit reports, security certifications, penetration-test summaries, or equivalent evidence demonstrating Luxvps's compliance with this DPA.
8.2 If the information in §8.1 is not sufficient for the customer's compliance needs, the customer may, no more than once per calendar year (except where required more often by a supervisory authority or following a personal-data breach affecting the customer), conduct an audit of Luxvps's processing under this DPA, subject to: at least thirty (30) days' prior written notice; a mutually agreed scope focused on Article 28 compliance; use of a qualified independent auditor that has signed a non-disclosure agreement acceptable to Luxvps; no interference with other customers' data or with Luxvps's operations; and performance during normal business hours. The customer bears the costs of the audit; Luxvps bears only the cost of reasonable staff time to support it.
Luxvps will notify the customer without undue delay, and in any event within forty-eight (48) hours after becoming aware of a personal-data breach affecting customer data, by email to the account's primary contact. The notification will include the information required by Article 33(3) GDPR to the extent then known and will be updated as further information becomes available. Luxvps will also cooperate with the customer as reasonably required for the customer's own notification obligations to supervisory authorities and data subjects. Nothing in this §9 is an admission of fault or liability by Luxvps or any sub-processor.
On termination or expiration of the relevant Service, Luxvps will, at the customer's choice, delete or return personal data associated with that Service in accordance with the Terms of Use (including the data-deletion timelines in §17.4 and the Service Termination and Cancellation Policy). The customer is responsible for exporting its personal data before the applicable deletion window. Luxvps may retain personal data where, and for as long as, required by applicable law, in which case Luxvps will continue to protect it in accordance with this DPA.
Each party's liability arising out of or related to this DPA, whether in contract, tort, or otherwise, is subject to the limitations and exclusions of liability in the Terms of Use (including §15), except that nothing in this DPA limits liability that applicable data-protection law does not permit to be limited.
12.1 This DPA applies automatically to customers subject to EU GDPR or UK GDPR for as long as Luxvps processes personal data on their behalf. The customer's acceptance of the Terms of Use constitutes acceptance of this DPA.
12.2 If a customer requires a signed DPA (including the EU SCCs on a separate execution copy), the customer may request one at [email protected]; Luxvps will provide a signature-ready copy reflecting the terms of this DPA without material change.
12.3 In the event of a conflict between this DPA and the rest of the Terms of Use with respect to the processing of personal data, this DPA prevails. In the event of a conflict between this DPA and the EU SCCs (or the UK IDTA) for transfers, the SCCs (or IDTA) prevail.
We entrust our valued customers with the responsibility of safeguarding their accounts and maintaining the confidentiality of their login credentials.
A strong and complex password plays a crucial role in enhancing the security of your account. We strongly recommend creating passwords that incorporate a combination of upper and lowercase letters, numbers, and special characters.
Passwords should be unique and not easily guessable, reducing the risk of unauthorized access.
To further fortify account security, we advise customers to periodically update their passwords.
Regular password changes add an additional layer of protection against potential security threats.
As an extra security measure, we offer 2-factor authentication (2FA) options to our customers.
2FA adds an additional verification step, providing enhanced protection against unauthorized access to your account.
Ensuring that software, applications, and plugins are kept up-to-date helps to address security vulnerabilities and reduce the risk of exploitation.
We encourage customers to promptly report any security concerns or suspicious activities related to their account.
Our support team is readily available to address such matters and take appropriate action when necessary.
Should any customer be found in violation of our Terms of Service, we reserve the right to take appropriate actions, including the termination of their account and services.
Furthermore, customers involved in such violations will face a permanent ban from accessing our websites and our Discord server.
In the interest of maintaining a safe and compliant platform, we act swiftly in response to any detected violations.
Under special circumstances, such as engagement in highly illegal activities, unauthorized reselling, or threats, we may exercise our right to delete the customer's account, services, data, or any associated information without prior warning.
We encourage our community to promptly report any suspected violations of our Terms of Service or any concerning activities.
Our support team thoroughly investigates all reports, ensuring that appropriate actions are taken when necessary.
1.1 You are solely responsible for creating, testing, and maintaining independent backups of all data, configurations, and content stored on or processed through your Services.
1.2 Data loss can occur for many reasons, including hardware failure, software bugs, user error, malicious activity, or events outside our control. Maintaining your own backups is essential to minimize disruption and protect your business.
1.3 We may offer automated or manual backup features for certain Services. These are provided as a convenience only and are not a substitute for your own backup strategy. We do not guarantee that any backup will succeed, be complete, or be restorable.
1.4 To the maximum extent permitted by law, Luxvps does not accept liability for any data loss or corruption, even where a backup feature is available, except as expressly required by applicable law and always subject to the limitation of liability in our Terms Of Use.
1.5 When a Service is suspended or terminated and any applicable grace period has expired, associated data may be permanently deleted and unrecoverable. It is your responsibility to export or back up your data before cancellation or termination.
If you install or use any software (including operating systems, control panels, or third-party applications) on or in connection with our Services, you are solely responsible for ensuring that you hold all necessary licences and that you comply with all applicable licence terms.
We may, where reasonably necessary, request evidence that the software you run on our infrastructure is properly licensed. If you cannot provide such evidence, we may suspend or remove the relevant software or Service.
Luxvps does not accept or assume third-party software licence terms on your behalf. Any agreement with a software vendor is strictly between you and that vendor.
Where we provide software that is pre-installed or bundled with a Service, you may use it only in accordance with the licence terms applicable to that software. We may update, patch, or replace such software as needed for security or operational reasons.
If you experience an issue with billing or with your Services, you agree to first open a support ticket and give us a reasonable opportunity to investigate and resolve the matter before initiating a chargeback, payment dispute, or claim with your bank or payment provider.
We take all disputes and chargebacks seriously. When a dispute is opened, we will review our records, communicate with you where possible, and provide supporting documentation to the payment provider as needed.
If we determine that a dispute or chargeback is fraudulent, abusive, or clearly inconsistent with our Agreement or your actual usage (for example, disputing a valid charge after using the Service extensively and without prior complaint), we may:
Multiple disputes, chargebacks, or claims that we reasonably consider abusive may result in permanent closure of your account and refusal of future business, at our discretion.
Where amounts remain due after a dispute is resolved in our favour, you remain responsible for those amounts. If we engage a collection agency or legal counsel to recover unpaid sums, you may be responsible for reasonable recovery costs where permitted by law.
This policy operates in addition to our Refund Policy. Where you are eligible for a refund under that policy or under applicable law, we will process it directly rather than requiring a chargeback.
1. Service Termination Procedure: Should you wish to terminate or cancel your service, please initiate the process through our billing panel.
2. Managing Automatic Payments: As part of the termination process, please remember to disable any automatic payment settings associated with your PayPal account. This step helps prevent any unintended charges.
3. Refunds for Automatic Payments: In the event that automatic payments continue after the cancellation of Luxvps services, we request that you notify us within 48 hours by raising a support ticket. Upon verification, we will initiate the refund process to ensure that any unauthorized charges are swiftly addressed. Please note that refund requests submitted after 48 hours of the charge will not be eligible for a refund.
4. Service Deletion: Servers will be deleted 5 days after the due date if no payment has been made. All data will be permanently unrecoverable after this period.
Policy Updates
Luxvps reserves the right to update and modify this Service Termination and Cancellation Policy at any time, without notice.
To maintain a secure and trustworthy environment, you must provide accurate and verifiable information in your user profile, including your real name and a valid physical address. You agree to keep this information up to date.
We may request additional verification (such as identity documents, proof of address, or business registration) where we consider it necessary for fraud prevention, legal compliance, or risk management. If you fail to provide requested verification within a reasonable time, we may suspend or terminate your Services.
Each individual or legal entity may hold only one account with Luxvps unless we explicitly approve otherwise in writing. Creating multiple accounts to bypass limits, restrictions, or bans is prohibited and may lead to suspension or termination of all related accounts.
Providing false, inaccurate, or misleading information, or using another person's identity without authorisation, is a serious violation and may result in immediate suspension or termination of Services and, where appropriate, reporting to relevant authorities or payment providers.
We handle your profile information in accordance with our Privacy Policy. We do not publicly disclose your personal details, but we may process and share them as described in that policy for the purposes of providing and protecting our Services.
1. Affiliate Account Disabling: Luxvps reserves the right to disable your affiliate account at any time, which may result in the forfeiture of any earned commissions. While we strive to maintain a positive partnership, we may take this action without prior notice under specific circumstances.
2. Payment Method: Commissions earned through our affiliate program will be paid to you via Credit.
3. Exclusions on Discounted Products: Commissions will not be provided for affiliate referrals on products with active discounts or promotions. This ensures fairness in our affiliate program and product pricing.
4. Eligibility for Payouts: When you request a payout, we will diligently assess your eligibility based on our policies and terms. We aim to process payouts promptly and efficiently.
5. Integrity and Compliance: Upholding the integrity of our affiliate program is of utmost importance. Any attempts to manipulate or abuse the system will result in a permanent ban from using your affiliate account.
6. Policy Updates: Luxvps retains the right to modify this Affiliate Policy without prior notice.
Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Luxvps) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for analytics and other purposes.
These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them without impacting how our website functions.
These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable. We use Google Analytics and Google Tag Manager to collect information about how visitors use our website. These tools use cookies to collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
These cookies allow our website to remember choices you make when you use our website (such as remembering your language or region preferences). The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website.
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the cookie consent notice that appears on our website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
For more information about cookies and how to control them, visit www.aboutcookies.org or www.allaboutcookies.org.
We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information here. You can also opt-out of Google Analytics here.
We use Tawk.to for live chat support on our website. Tawk.to may set cookies to enable the live chat widget and to record chat sessions for support purposes. You can view Tawk.to's privacy policy at tawk.to/privacy-policy.
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
If you have any questions about our use of cookies or other technologies, please email us at [email protected].
1. Non-Refundable Credit Balances: Please be advised that credit balances are non-refundable.
2. Flexible Top-Up Options: You have the flexibility to top up your credit balance within the range of €5 to €100, allowing you to maintain the desired credit for your specific requirements.
3. Invoice Overpayments and Refunds: In case of invoice overpayments, the excess amount will be applied to your credit balance, ensuring seamless account management. Should you require a refund for the overpaid amount, please promptly notify us. However, if we do not receive a refund request within 48 hours, the credit balance will no longer be eligible for refunds.
4. Policy Updates: Luxvps reserves the right to make changes to this Credit Balance Policy at any time, without prior notice.
If you have any queries or require further clarification about our Credit Balance Policy, please do not hesitate to reach out to our support team. We are readily available to provide the necessary assistance and guidance.
At Luxvps, we aim to provide a stable and secure environment for all customers. You must not use the Services in any way that:
Uses the Services for any illegal activity or to host, distribute, or promote illegal content.
Infringes or misappropriates any intellectual-property, privacy, or other rights of third parties.
Facilitates fraud, deception, or other unlawful schemes (including phishing, fake login pages, or "spoof" websites).
Launches or participates in DDoS attacks, reflection/amplification attacks, or other activities that disrupt networks or systems.
Performs unauthorised port scanning, vulnerability scanning, or penetration testing of third-party systems.
Runs open resolvers or other misconfigured services that can be abused for reflection attacks.
Attempts to gain unauthorised access to accounts, systems, or data (including bruteforcing and credential-stuffing).
Interferes with or attempts to bypass security or authentication measures.
Hosts, distributes, or controls malware, ransomware, botnets, or command-and-control infrastructure.
Stores or distributes child sexual abuse material (CSAM) or any exploitation content (zero tolerance).
Sends unsolicited bulk or commercial email ("spam"), or operates mailing lists without proper consent and unsubscribe mechanisms.
Runs open mail relays or intentionally misuses email services to manipulate deliverability, reputation, or anti-spam systems.
Consumes CPU, I/O, network bandwidth, or other resources in a way that significantly degrades performance for other customers on a shared system.
Runs cryptocurrency mining or similar intensive workloads on Services where such use is prohibited or not explicitly allowed in the product description.
Runs Tor exit nodes or open public proxies/VPNs that are used for abuse, unless explicitly agreed in writing.
Provides anonymisation services that are knowingly or repeatedly used for illegal activities.
Attempts to bypass rate limits, usage limits, or other technical or contractual restrictions.
Resells or sub-allocates Services in a way that hides or frustrates enforcement of this policy, unless explicitly approved under a reseller arrangement.
We may investigate any suspected breach of this Acceptable Use Policy. If we reasonably believe that a violation has occurred, we may:
Our decisions about enforcement are final and made to protect our network, our customers, and third parties.
This Web Hosting Policy applies to our shared and reseller web-hosting services in addition to our Acceptable Use Policy.
Adult content of any kind (including pornography or explicit material) is not permitted on shared or reseller web hosting.
Websites that promote or facilitate fraud, scams, phishing, or other deceptive practices are prohibited.
You may not upload, store, or distribute malware, viruses, trojans, or any other malicious code.
"Spoof" or look-alike websites designed to impersonate legitimate brands or services are not allowed.
You may not operate sites that store, collect, or sell personal data (such as IP addresses, login data, or financial data) for abusive or illegal purposes.
Cryptocurrency mining is not permitted on shared or reseller web-hosting plans.
Some web-hosting plans may be described as using "unlimited" or "unmetered" bandwidth. This means we do not charge per GB, not that you can consume infinite resources.
To protect overall service quality, each web-hosting plan is subject to fair-usage limits. As a guideline, shared web-hosting plans are subject to a maximum daily traffic limit of 25 GB per hosting account, unless stated otherwise for your plan.
We may temporarily throttle, restrict, or contact you about your usage if your website consumes disproportionate resources or negatively impacts other customers.
If we detect content or activity that appears to violate this Web Hosting Policy or our Acceptable Use Policy, we may first contact you and request that you correct the issue within a reasonable time.
If you do not respond, or if the violation is serious (for example, malware, phishing, or other clearly harmful content), we may suspend or terminate the affected hosting account without prior notice.
If we do not receive a response to our contact attempts within 7 days, we reserve the right to terminate the service/account and delete the associated data.
If your legitimate traffic or resource needs consistently exceed what is appropriate for shared hosting, we may recommend upgrading to a VPS or dedicated solution that is better suited to your workload.